Refund and Returns Policy

Overview

为了确保顺畅的购物体验和最高的电子烟产品质量，请仔细查看我们的退款和退货政策：

1. 退货资格

• Damage during delivery: If the e-cigarette product is damaged or crushed due to improper handling during shipping, we will bear all losses. We will provide a refund or resend the product.
• Opened Packaging: Once the packaging of a product has been opened, we cannot accept returns. This policy is in place for hygiene and safety reasons, especially for electronic cigarette products.
• 二手产品：如果产品已被使用过，例如已打开的电子烟油、电子烟烟弹、电子烟雾化器、电子烟电池 或二手设备，则不符合退货条件。在使用产品前，请确保产品符合您的需求。
• 已打开的配件：已打开或使用过的电子烟油、烟弹或烟嘴等配件无法退货。这些配件被视为消耗品，出于健康和安全原因，不得转售。
• 客户造成的损坏：我们不接受因操作不当或误用而损坏的产品的退货。请在收到您的电子烟产品时进行检查，并小心处理。
• 轻微外观缺陷：不影响产品功能的轻微外观问题（例如轻微划痕或包装损坏）不属于退货理由。这些都是运输过程中的正常现象。
• Improper Use: Damage caused by improper use (such as using incompatible e-liquids or batteries) is not eligible for return. Please follow the provided instructions for proper use.
• 礼品或赠品：礼品或免费物品不符合退货或退款条件。

2. Return Timeframe

• Returns must be requested within 25 days from the date of shipment. Any requests after this period will not be processed. Please inspect your vape product immediately upon receipt and contact us right away if there are any issues.

3. Refund Process

• Return Approval: If your product qualifies for a return, please email us within 25 days of receiving it. The product must be in its original unused condition with all packaging, accessories, and labels intact.
• Refund Processing: Once we receive and inspect the returned item, we will notify you via email. If your refund is approved, it will be processed, and a credit will be issued to your original payment method.
• Late or Missing Refunds: If you haven’t received your refund, please first check your PayPal or bank account. It might take some time to process. If you’ve already done this and still have not received your refund, contact us at [email protected].

4. Exchanges

• We only replace items that are defective or damaged. If you need to exchange your item for the same product, please email us at [email protected] and send the item to the address provided by our customer service team.

5. Shipping Returns

• Return Shipping: You are responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
• Tracking and Insurance: For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Need Help?

If you have any questions or need assistance, please don’t hesitate to contact us at [email protected].