Overview
To ensure a smooth shopping experience and the highest vaping products quality, please carefully review our refund and return policy:
1. Return Eligibility
- Opened Packaging: Once the packaging of a product has been opened, we cannot accept returns. This policy is in place for hygiene and safety reasons, especially for electronic cigarette products.
- Used Products: If a product has been used, such as opened e-liquids, vape pods, vape atomizers,vape batteries or used devices, it is not eligible for return. Please ensure the product meets your needs before using it.
- Opened Accessories: Accessories like e-liquids, cartridges, or mouthpieces that have been opened or used cannot be returned. These are considered consumables and cannot be resold for health and safety reasons.
- Damage Caused by the Customer: We do not accept returns for products that have been damaged due to improper handling or misuse. Please inspect your vaping product upon arrival and handle it with care.
- Minor Cosmetic Defects: Small cosmetic issues (e.g., minor scratches or packaging damage) that do not affect the product’s functionality are not grounds for return. These are a natural part of the shipping process.
- Improper Use: Damage caused by improper use (such as using incompatible e-liquids or batteries) is not eligible for return. Please follow the provided instructions for proper use.
- Gifts or Freebies: Gifts or free items are not eligible for return or refund.
2. Return Timeframe
- Returns must be requested within 25 days from the date of shipment. Any requests after this period will not be processed. Please inspect your vape product immediately upon receipt and contact us right away if there are any issues.
3. Refund Process
- Return Approval: If your product qualifies for a return, please email us within 25 days of receiving it. The product must be in its original unused condition with all packaging, accessories, and labels intact.
- Refund Processing: Once we receive and inspect the returned item, we will notify you via email. If your refund is approved, it will be processed, and a credit will be issued to your original payment method.
- Late or Missing Refunds: If you haven’t received your refund, please first check your PayPal or bank account. It might take some time to process. If you’ve already done this and still have not received your refund, contact us at [email protected].
4. Exchanges
- We only replace items that are defective or damaged. If you need to exchange your item for the same product, please email us at [email protected] and send the item to the address provided by our customer service team.
5. Shipping Returns
- Return Shipping: You are responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
- Tracking and Insurance: For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Need Help?
If you have any questions or need assistance, please don’t hesitate to contact us at [email protected].