Common payment problems
We accept various payment methods, including credit cards, debit cards, cryptocurrencies, PayPal, etc. You can view the available payment options on the checkout page.
Payment may be rejected for various reasons, such as incorrect account information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.
You can request an invoice from us at checkout, and we will send it to you via email.
Sure. If you have an unexpired coupon code, you can enter the coupon code on the checkout page to enjoy the discount.
We take various measures to ensure payment security, including encryption technology and payment processing that complies with PCI standards.
After successful payment, you will immediately receive an order confirmation email containing detailed order information.
If you need a refund, please contact our customer support team and provide order details. We will assist you in processing your refund request in accordance with our refund policy.
Log in to your account and enter the “My Account” page. In the order history section, you can view payment information and order status for past orders.
Common transportation issues
 We cooperate with major shipping companies such as UPS, DHL, FEDEX, DPD, etc. We will choose the appropriate shipping option according to the delivery country to ensure that your products are delivered faster.
Country | Shipping Method | Shipping Time |
Germany | DPD | 8-15 Days |
Belgium | DHL | 10-15 Days |
Hungary | DHL | 10-15 Days |
Netherlands | DHL | 10-15 Days |
Poland | DHL | 10-15 Days |
Austria | DHL | 10-15 Days |
Czech Republic | DHL | 10-15 Days |
slovenia | DHL | 10-15 Days |
Luxembourg | DHL | 10-15 Days |
Denmark | UPS | 10-15 Days |
Lithuania | DHL | 10-15 Days |
Latvia | DHL | 10-15 Days |
Estonia | DHL | 10-15 Days |
Romania | DHL | 10-15 Days |
Sweden | DHL | 10-15 Days |
Italy | DHL | 10-15 Days |
France | DHL | 10-15 Days |
Finland | DHL | 10-15 Days |
Spain | DHL | 10-15 Days |
Slovakia | DHL | 10-15 Days |
Portugal | DHL | 10-15 Days |
Bulgaria | DHL | 10-15 Days |
Ireland | DHL | 10-15 Days |
Greece | DHL | 10-15 Days |
Croatia | DHL | 10-15 Days |
Switzerland | UPS | 10-15 Days |
Canada | UPS | 10-15 Days |
USA | UPS | 10-15 Days |
Australia | Dedicated Line | 10-15 Days |
U.K. | Dedicated Line | 7-12Â Days |
South Africa | Dedicated Line | 15-25 Days |
Most of our products are in stock. Our warehouse will send out the order within 2 days after receiving it, and the package will be packed and leave the warehouse for delivery to the logistics station.
Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.
If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.
Not required for now, except in Canada and Denmark.
The countries without compensation for secondary customs clearance temporarily include Denmark/Estonia/Romania/Sweden/Finland/France.Take risks on your own.
Return issues
If there are any issues with the product, please contact us within three days of receiving the package and prepare photos and videos so that we can verify and resolve your issue for you.
We have a 15 day return policy that allows you to apply for a return within 15 days of receiving the item.
To qualify for a return, your product must be in the same condition as when you received it, not worn or used, labeled, and in its original packaging. And provide receipts or proof of purchase.
To initiate a return, please use the [email protected] Contact us. If your return request meets the conditions, we will provide you with a shipping label and return address. Items returned to us without communication and consent will not be accepted.
Security Issues
We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.
We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.
Check the website’s URL to ensure it matches the official website. Additionally, look for the SSL certificate, which should indicate that the site is secure.
For other questions
For other questions, please consult our customer support team.[email protected]